1. Scope
This Policy applies to information collected through our website, checkout, customer account features, support channels, and related services in the Philippines.
2. Information We Collect
- Identity and contact data: full name, email address, phone number, billing and shipping address.
- Order and transaction data: products ordered, cart activity, order history, and payment status.
- Account data: username, hashed password, login activity, saved preferences.
- Device and usage data: IP address, browser/device type, pages viewed, referrer, and timestamps.
- Communication data: inquiries, support messages, and feedback submitted through forms or email.
3. How We Use Personal Data
- Process and fulfill orders, deliveries, returns, and refunds.
- Confirm payments, detect suspicious transactions, and prevent fraud.
- Create and maintain customer accounts.
- Respond to customer service requests and order concerns.
- Improve product listings, checkout experience, and site performance.
- Comply with legal, regulatory, accounting, and tax obligations.
4. Legal Bases and Compliance
Where applicable, we process information based on contract performance, legitimate business interests, legal compliance, and consent. We align our handling of personal information with applicable Philippine data privacy requirements, including the Data Privacy Act of 2012 and related regulations.
5. Payment Processing
Payments are processed through authorized payment service providers integrated with our checkout, including provider channels made available at checkout (for example, card, e-wallet, bank, or other supported methods). Computer Bucket does not store complete payment card numbers or card security codes on its servers.
6. Data Sharing
We share information only when needed to operate our business, such as with:
- Payment processors and anti-fraud providers;
- Logistics and delivery partners;
- Technology providers (hosting, analytics, and support tools); and
- Government or regulators when legally required.
7. Data Retention
We retain personal data for as long as necessary for order fulfillment, customer support, legal compliance, dispute handling, fraud prevention, and recordkeeping. Retention periods vary based on the data type and legal requirements.
8. Security Measures
We use reasonable technical and organizational safeguards to protect personal information, including restricted access, platform-level security controls, and monitoring. No internet-based system is fully risk-free, but we continuously improve our safeguards.
9. Your Rights
Subject to applicable law, you may request access, correction, deletion, or update of your personal data, object to certain processing, or request account closure. To submit a request, email us at [email protected] and include enough details for verification.
10. International Transfers
Some service providers may process data outside the Philippines. Where this occurs, we implement reasonable safeguards and contractual protections.
11. Children
Our website is not directed to children under 18. We do not knowingly collect personal information from minors without appropriate authority.
12. Policy Updates
We may update this Privacy Policy periodically. Any update will be posted on this page with a revised Last updated date.
13. Contact Us
For privacy concerns, data requests, or complaints, please contact Computer Bucket by email at [email protected].
